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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/68

Title: An evaluation of the impact of service differentiation in enhancing customer satisfaction in the mobile telecommunication industry in Zambia
Authors: Chanda, Henry
Keywords: Customer satisfaction
Telecommunication industry
MBA THESIS
Issue Date: 19-Jul-2011
Series/Report no.: Master of Business Administration (MBA);2008
Description: viii, 143p.
URI: http://hdl.handle.net/123456789/68
Appears in Collections:Theses/Dissertations (Postgraduate students)

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